Privacy notice
Last updated October 2026
Real City Realty Inc., Brokerage (“we”, “us”).
1. Who this covers
People who apply to join Real City Realty as an agent, people who are enrolled, and visitors to our recruitment pages.
2. What we collect, and why
| What | When | Why |
|---|---|---|
| Name, email, optional phone number | Application | To contact you about your application and interview |
| Your answers to our screening questions (RECO status, experience, markets, goals, support wanted, availability) | Screening | To assess your application and prepare for your interview |
| The advertisement or page that brought you here, including any advertising click identifier the ad platform adds to the link (for example a Google click ID) | Application | To understand which recruitment efforts work, and to measure which ads lead to interviews and enrollments. We do not currently send any of this back to an ad platform. |
| Your consent choices, with the date and the wording version you saw | Application | To prove what you agreed to |
| Records of messages we send you; the time and link of your interview | Throughout | To run the process; interviews are not recorded |
| Our recruiters' notes and decisions, with the name of the person who made them | Interview and review | To make and record a decision about your application |
| Your signed enrollment agreement, the text you saw, the time, a fingerprint of your network address, and your browser description | Enrollment | To prove what was agreed |
| Your RECO registration number (stored encrypted), its expiry date, and the evidence you or we attach | Enrollment | To verify your registration before you can trade |
| Onboarding documents we ask for (for example identification) | Enrollment | To complete our compliance checks |
| Invoices and receipts; for e-Transfers, a one-way fingerprint of the bank reference; for cards, nothing beyond what our payment provider returns (we never see your card number) | Payment | To bill and to prove payment |
3. The AI assistant
An AI assistant asks the screening questions and helps write a short summary for our team. It receives only your structured answers, not your name or contact details, and it never receives your documents. A fixed, published scoring guide, not the AI, decides whether you can book an interview at once or a person looks at your answers first. The AI does not approve or decline anyone. A person makes every decision. The AI service we use is operated by Anthropic.
4. Messages
- We email you about your application, interview and enrollment because you applied or enrolled.
- Marketing emails and any marketing texts are sent only if you ticked the box, and each has an unsubscribe link or can be stopped by replying STOP.
- Interview text reminders are sent only if you ticked that box. Replying STOP ends all texts to your number immediately; we record this and will not text you again unless you consent again.
5. Who sees your information
Our recruiting, onboarding, compliance and finance staff, each seeing only what their role needs. Service providers that help us run the process: hosting and database (Vercel, Supabase), email (Brevo), text messages (Twilio), video meetings (Zoom), card payments (Stripe), the AI service (Anthropic), and spam protection on our forms (Google reCAPTCHA). Some of these store or process information outside Canada. We do not sell your information.
6. How we protect it
Access is limited by role and enforced in the database. Identifiers such as your registration number are encrypted. Files are stored privately and opened only through checked links. Staff sign in with a second factor.
7. How long we keep it
We keep your information for as long as we need it for the purposes above, and for as long as the law requires us to keep certain records. You can ask us to delete your information at any time by replying to any email from us.
8. Your choices
You can ask to see or correct your information, withdraw a consent, or ask us to delete what we may delete, by replying to any email from us.